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April 16th, 2004, 05:38 AM
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#1
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Guest
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Galacticon DVD
Well, after all the delays, I was very happy to be informed that the Galacticon DVD was finally on it's way. However, when it arrived, I was shocked to be told by UPS there was a charge of £17 to be paid. This was unacceptable. Why should I pay this when I have alteady paid for the DVD through PayPal. With much sadness, I have had to return my DVD to Galacticon. I don't expect to get my money back and am very disappointed. If this had gone through the normal and post NOT through UPS, it wouldn't have been a problem.
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April 16th, 2004, 11:53 AM
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#2
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Watashiwa Shin no Noir
 | Veteran | | Fleets Warrior |  | Former Assistant | | Richard Hatch |
Join Date: Jan 2003
Location: Where my heart is.
Posts: 1,038
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Let me know what the total amount for the DVD, shipping and customs comes out to in US$ and I'll issue a complete refund. I apologise, and we did everything we could, but we have no control over customs.
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April 16th, 2004, 10:03 PM
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#3
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Bad Email Address
Join Date: Dec 2003
Location: Lost in the Neutral Zone
Posts: 656
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Think he is saying if shipping was done by USPS Air Mail, the cost would be substantially less. $7 at the most depending on weight and package size. CD's or DVD's typically run about $3-4 for air mail shipping to Europe. 17£ = $31.20 USD, so I understand the shock at the bill. Do not use USPS Economy (half the cost when compared to air mail) unless you are willing to wait 3-6 months before it's delivered. It is often cheaper and faster to ship items from Europe to the States than the reverse. Custom Fees/charges typically come into play if the declared value exceeds a certain amount. If you insist on a signed receipt and tracking information then DHL/Danza would be the choice, "Air Value" offers the least expensive and fastest shipping option and only increases the delivery time by 1-3 days. "Sea/Air" is even cheaper but the delivery time are greatly increased (3-6 weeks).
Hope this helps.
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April 17th, 2004, 12:55 AM
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#4
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Shuttle Pilot
Join Date: Sep 2003
Posts: 60
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As I posted in another thread-
Hey Michelle-
While this may seem unethical to some, I never have a moral reservation doing it because customs in other countries do have a tendency to gouge people with insane customs duties and taxes that are entirely unfair.
When you ship DVDs internationally, mark them "commercial samples" or "gift". I don't think these can be taxed and with the minimal amount of copies going out to other countries it shouldn't interfere with your order fulfillment record keeping.
If you can't do it from Galacticon, I can do it from my production company office.
John-
Don't blame Michelle. She has no control over customs or duties, file a complaint with your government officials for outrageous import tarrifs. Sorry you had to refuse the DVD, if Michelle can get it to you duty free I think you will enjoy it.
JV
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April 17th, 2004, 04:07 AM
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#5
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Guest
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Quote:
Originally Posted by Micheleh
Let me know what the total amount for the DVD, shipping and customs comes out to in US$ and I'll issue a complete refund. I apologise, and we did everything we could, but we have no control over customs.
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As I have refused the DVD, it is on it's way back to your office. I really don't want to say anything more on the matter 
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April 17th, 2004, 10:26 AM
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#6
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Watashiwa Shin no Noir
 | Veteran | | Fleets Warrior |  | Former Assistant | | Richard Hatch |
Join Date: Jan 2003
Location: Where my heart is.
Posts: 1,038
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Fair enough. I did my best to offer a solution to the problem, but if you have no interest in resolving your complaint, then that is your concern. I don't know what else we can do.
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April 17th, 2004, 03:50 PM
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#7
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Warrior
Join Date: Jul 2003
Location: Tucson, AZ
Posts: 344
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It is definitely any BG fan's loss not to have this DVD. Don't lose any sleep over this, Michelle; you've definitely done everything you could to remedy the problem--and you're still tops in my book!
__________________
JLHurley
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April 17th, 2004, 04:02 PM
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#8
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On Vacation...
Join Date: Oct 2003
Posts: 107
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Hello JohnHJohnson,
I'm very sorry that if upset you so much that you decided to send it back.
A £17 delivery is an unfortunate surprise, but in North America such things are quite common.
In the UK, there is the Value Added Tax (VAT), but I believe its added to the price before on goes to the cash register. In North America (Canada, and the USA) it is the opposite custom. On sees the tag price BEFORE taxes (e.g., Federal Tax, and Provincal Tax, and/or State tax), and one expects to have it added on.
In the UK the custom is the price is the price,
and North America one shows the NON-Tax price on the tag, then EXPECTS a high price when on pays.
I don't know the way its in Australia, and New Zealand,
But the DVD were what £85 ?
so if you've paid £85, why not add £17 ?
I would have "bitten the bullet" and said its "Bloody Lord Baltars fault!"
(*ducks*)
Take care, 
CaptainApollo
Quote:
Originally Posted by JohnHJohnson
Well, after all the delays, I was very happy to be informed that the Galacticon DVD was finally on it's way. However, when it arrived, I was shocked to be told by UPS there was a charge of £17 to be paid. This was unacceptable. Why should I pay this when I have alteady paid for the DVD through PayPal. With much sadness, I have had to return my DVD to Galacticon. I don't expect to get my money back and am very disappointed. If this had gone through the normal and post NOT through UPS, it wouldn't have been a problem.
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April 17th, 2004, 06:36 PM
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#9
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Stablemaster, Livery Ship
 | Fleet Modertor | | Colonial Fleets |
Join Date: Sep 2002
Location: Wandering Indiana
Posts: 5,101
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Capt. Apollo--JHJ was talking about the Galacticon DVD and not the BG box set. He's right about the tax being steep, but you're even more right in understanding that it isn't something anyone in the US has much control over. Unfortunately, it seems he didn't understand that Michelle was trying to make it as right for him as she could.
Jewels
__________________
"We feel free when we escape – even if it be but from the frying pan to the fire." Mozzie on White Collar
"May have been the losing side. Still not convinced it was the wrong one." Malcolm Reynolds [/color]
"We don't dictate to countries, we liberate countries." Mitt Romney [/color]
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April 17th, 2004, 09:05 PM
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#10
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Strike Leader
Join Date: Jul 2003
Location: Among the 13th tribe....
Posts: 4,579
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Many thanks to Micheleh!
My first DVD didn't have sound, and she was very understanding and sent me another DVD.
The second dvd is working and is truly amazing! This makes up for me not being able to attend the main event!
Thanks again!
Amber
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April 19th, 2004, 05:32 AM
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#11
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Retired or am I?
 | Special Effects Artist | | Battlestar Galactica 2003 |  | CoFounder | | Colonial Fleets |
Join Date: Dec 2000
Location: Minnesota
Posts: 2,527
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Sorry to hear about your problems with the DVD. I can understand customs. Try getting a car across the Canadian border once.
But with all do respect they Galacticon people offered you a resolution, fair and simple. Using the FLeets forums to try and prove a point of there supposed "unethical" business practices is not the way i would have handled it.
Please take the issue up with them.
Don
__________________
www.colonialfleets.com
THE ART OF GALACTICA!
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April 19th, 2004, 10:42 AM
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#12
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Watashiwa Shin no Noir
 | Veteran | | Fleets Warrior |  | Former Assistant | | Richard Hatch |
Join Date: Jan 2003
Location: Where my heart is.
Posts: 1,038
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Thanks, Don. I'm sure John and I can handle it from here, and I thank everyone for their understanding and support.

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April 20th, 2004, 05:50 AM
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#13
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Retired or am I?
 | Special Effects Artist | | Battlestar Galactica 2003 |  | CoFounder | | Colonial Fleets |
Join Date: Dec 2000
Location: Minnesota
Posts: 2,527
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No problem Michelle.
Good luck!

__________________
www.colonialfleets.com
THE ART OF GALACTICA!
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