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Old December 3rd, 2012, 10:58 AM   #1
Thunderstruck
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Join Date: Dec 2010
Location: Ohio-USA
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Default Do you think a refund is due... waddya thinkl?

Hello,


I just want to ask some opinions on this.

SHORT STORY

I take it in with a mouse/KB issue, am diagnosed it is a virus before I state anything else. Have it cleaned and scanned and still have issues.

DO you think I am entitled to a refund of the Bill which was for Virus clean to fix my issues?


LONG STORY

I have had my mouse and Keyboard, constantly disconnecting or being disconnected by Windows, Drivers, or something.

After no solutions were found I took it the PC shop I had build it,
(Though Brian, the guy who did it, does not seem to be employed there anymore.)

First thing out of tech's mouth is it is a virus. I was hesitant to think this, but he kept it up and convinced me.


Brought it home, hooked it up, and first thing it audible alerts, freezes and forces me to hard boot as it was before.

Tech says bring it back in and we will scan it again. If that does not work a windows re-install will be necessary. I tried to tell him I do not think it a virus.

I had it in there less than 6 months ago, TUne up and Virus clean.
Also, just days before I took it in, I switched to ESET NOD 32.
It found and removed 15Inf. 2 Virus. Adware,malware and 1 trojan I believe.

He says, because I uninstalled AVG it let loose all the Quarantined Files.
TBH - I do not think AVG had any Quarantined files.
ALso, I can get infections just from visiting websites,,, Duh...

Still adamant, and claiming he removed tons of virus's from my machine.

I called back, and describe things, and then the tech starts talking about Power supply.
I take it again,,, they send it back saying it is working...

It is not, bring it back home same thing.....

So, Re-install Windows, thinking it is bad,corrupted drivers or soemthing.

Well, after Reinstall of windows it kept doing it. making machine near useless.

Call tyech, back and he starts saying myt GFX card (GTX 570 )
may be burning out, anhd that they burn out all the time, gamers will go through 2 or 3 a year.

THis is poppycock! He is telling me that people spend $300-$600
2,3 times or more a year on replacing Gfx cards?

Hell , my P4 Dell that is 12 years old and still running C4d,AE,SV and 3d games
never needed a new Gfx caed or had it melt.

Well, Sunday , after trying something, I figured out, the mouse would cut out, and somehow also disable KB.

Short story, the Mouse itself was bad.

So, they did not check the mouse, Obviously. Try a new mouse, no,
They just screamed Virus, and Scan and Charge and tell me it was chok full
of infections to justify the Scan and Charge/fee.




I take it in with a mouse/KB issue, am diagnosed it is a virus before I state anything else. Have it cleaned and scanned and still have issues.

DO you think I am entitled to a refund of the Bill which was for Virus clean to fix my issues?





AM really miffed about this, after almost 4 weeks of this, I end up
with having to reinstall all onto comp, lost all trace links for all scenes,models,materials,textures, and all have to be redone and assigned
again. >>> means months and months of rebuilding all saves. if ever.
And am OUT Almost $350.00 for a repair that was only actually $ 12.99


Could use some input. Thanks and Regards,

Randal R.




Addendum. Just spoke with em, and am even more convinced I have been snookered.

Tech admitted they did not use my mouse, theirs, and had the same issue with their mouse and fixed it..?
That how do I know it was not a virus that was doing it before the clean?

Doing a reinstall of OS and still have issue is proof enuff to me.
Saying I was loaded with Virus's but has no list or documentation of removal?

Receipt says tune up included,,,, that usually entails airing out the dust, well, I cracked her open, and there was dust..??
Yeah, I been took. IMHO

PFFFT maybe I ought to contact angie's list and the Better Business Bureau cuz I dont like the stink of this....
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Last edited by Thunderstruck; December 3rd, 2012 at 12:30 PM..
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